Trouble logging in to The Clubhouse Casino

Forgotten your password?

On the login screen, choose “Reset password” and enter the email address on your account. A reset link arrives within a few minutes and expires after 30 minutes. If nothing shows up, check your spam or promotions folder and make sure you’re using the email you registered with, not a secondary address.

Is your account locked?

After several failed attempts the account locks for 30 minutes as a security measure. Wait it out, then log in with a freshly reset password rather than guessing again. If it stays locked, open live chat and your Personal Account Manager can release it after confirming your identity.

Is your account on a verification or KYC hold?

If you’ve recently changed your details, deposited from a new payment method or requested a large withdrawal, the account may be paused for identity checks. You’ll receive an email listing the documents needed: usually photo ID and a proof of address dated within the last three months. Uploads are reviewed within 24 hours, and you can log in again as soon as they are approved.

Is the site not loading or showing an error?

First, confirm you’re on the current address. Older Clubhouse Casino addresses are no longer in use and won’t load in Australia, so a bookmark or saved link may simply be out of date. Use the “Go to the login page” button on this site, which always points to the live login.

If the page loads but stalls, clear your browser cache and cookies, disable any VPN or ad-blocker, and try again. Safari users: check that “Prevent cross-site tracking” isn’t blocking the login session. Still stuck? Try a different browser or switch from Wi-Fi to mobile data to rule out a network problem.

Having two-factor or email code issues?

Codes are valid for 10 minutes. If yours has expired, request a new one from the login screen and use only the most recent code, as each new request cancels the last. Codes go to your registered email; if you no longer have access to that inbox, contact support to update it before logging in.

Is a withdrawal pending?

A pending withdrawal doesn’t affect your login, but it can mean your account is under review. Standard processing is up to 24 hours after approval, with e-wallet and crypto payouts typically landing the same day and card withdrawals in 1–3 business days, depending on your bank. For anything older than 48 hours, message player support with the withdrawal reference from your transaction history.

How do I reach live chat?

Live chat runs 24/7 from the lobby once you’re logged in, and from the Contact page if you can’t get in. Average response time is under two minutes. Have your account email ready and, for login problems, the exact error message you see.

Still can’t log in?

Start again from the login gateway, or reset your password directly on the casino login page. Before you do, it’s worth checking how to tell the official site from a copy, because fake sites are a common reason a password “stops working”.